![]() ![]() If the emojis do match, Approve your wallet recovery. They should confirm if the emojis they see match with yours.Tap your name in the list and in the 'Pending Requests' they will see 'Recover wallet'.To proceed with a recovery, call your guardian (speaking to them helps verify it's really them) and ask them to open their Argent wallet. For security the name of this guardian is not visible. If you have another Argent wallet owner as your guardian, they will be shown as 'Friend or Family guardian' in your guardian list. The verification link is valid for 15 minutes. Verify the email sent to the email address partially shown in Argent.You'll receive a 6-digit code via SMS.In the Argent app, tap on Argent in the list of guardians.You need at least half of your guardians to approve a recovery, see the table:.Once a guardian gives their approval you will see a green check mark next to it.Ensure you and your guardian see matching emojis in case of a friend/family guardian. Get guardian approval (more details below).Select whether to get notifications or not.If you have saved an encrypted recovery key before and still have access to it, you can proceed with the off-chain recovery. You can toggle off Use Touch/Face ID to log in to use biometric authentication or leave it on as default. Choose a new passcode for your wallet and confirm it.Verify your email or phone number per screen instructions. You can use phone instead if this is more convenient for you. Enter the email address you used to create your wallet and tap the arrow -> button.Install Argent on your phone and go through the onboarding slides.You need to pay network fee for the recovery transaction.Unlike old fashioned Ethereum wallets, you do not need a seed phrase for a recovery (a piece of paper that acts like a password).Why? This is a deliberate security layer as it gives you time to cancel any unwanted recovery attempts. If you have more than one guardian, you need a majority to approve a recovery.You need at least 1 guardian to recover your wallet.We can come to your location (anywhere in the world) and help to solve your situation without having access to your cryptocurrencies.Here's the complete guide to recovering your Argent wallet, for instance if you lost your phone. Sending parts of your private keys or passwords online to someone is mostly a very bad idea. We happily answer all your possilbe (and even silly) questions and don't charge anything for that. If your're unsure what is your situation and where you are - don't worry and contact us! Together we can figure out your situation is it hard or easy to solve. Often you just need to find your seed phase and restore it on the hardware wallet. Ledger Nano S with firmware older than 2017.Some wallets use unsecure chips and with physical access to the device we can extract the keys. ![]() When your hardware wallet has an outdated firmware then there might be securty holes that we can use to restore your money. We can restore all hardware wallets that follow the BIP32 or BIP39 standard. Restore lost hardware or software wallet seed We use different techinques and hardware to brake lost passwords. We can come to your location and help you out.Lost access to your cryptocurrency, Bitcoin or Ethereum wallet? No problem, we can help you out!
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